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Privacy Policy

Last Updated: July 2026

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The Brisbane Gallery ("we," "us," or "our") is committed to protecting your privacy and managing your personal information securely and transparently. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our gallery physical space, use our website, or purchase artwork.

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1. Information We Collect

We only collect personal information that is reasonably necessary for our operations. This may include:

  • Contact Information: Your name, billing address, shipping address, email address, and phone number.

  • Transaction Information: Details of artworks purchased, payment history, and invoices. (Note: We do not store full credit card details on our servers; payments are processed securely via third-party providers).

  • Digital Information: Your IP address, browser type, and interaction data collected via cookies when you browse our website.

  • Artist Data: For artists we represent or exhibit, we collect CVs, biographies, bank details for payouts, and promotional materials.

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2. How We Collect Your Information

We collect information directly from you when you:

  • Purchase an artwork or request a quotation/condition report.

  • Subscribe to our newsletter or exhibition invitation list.

  • Enquire about our services via email, phone, or our website contact forms.

  • Attend our physical gallery events or openings and opt into our visitor log.

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3. How We Use Your Information

We use the collected information to:

  • Process and fulfill your artwork purchases, including arranging shipping and insurance.

  • Provide you with Certificates of Authenticity and sales records.

  • Send you updates about upcoming exhibitions, artist talks, and gallery events (you can opt out of marketing emails at any time).

  • Respond to your enquiries or customer service requests.

  • Maintain gallery security (e.g., CCTV in our physical premises) and protect against fraud.

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4. Sharing Your Information

We respect your privacy and do not sell or rent your personal data. We only share your information with trusted third parties in the following scenarios:

  • Delivery Partners: With couriers, art handlers, and freight companies to ship your purchased artwork.

  • Service Providers: With IT support, email marketing platforms, and secure payment processors who help run our business.

  • Legal Requirements: If required by law, regulation, or a legal process (such as a court order) in Queensland or federal Australia.

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5. Data Security

We take all reasonable steps to secure your personal information from unauthorized access, loss, or misuse. This includes using encrypted digital storage, secure payment gateways, and restricted access controls for our staff. However, please note that no data transmission over the internet can be guaranteed as 100% secure.

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6. Accessing and Correcting Your Data

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, or to ask that we correct any inaccuracies.

If you would like to update your details or request that we delete your data from our active marketing systems, please contact us using the details below.

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7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. Any updates will be published on our website with a revised "Last Updated" date.

Contacting Our Privacy Officer

If you have any questions, concerns, or complaints about how your privacy is handled, please contact us at:

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